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Our Essentials – FAQ

Everything you need to know

What time can I check in and check out?

Check-in is available from 15:00 PM to 23:00 pm and check-out is between 00:00 PM and 11:00 Early check-in and late check-out are available, subject to availability and an additional fee.

Are the rooms non-smoking?

Yes, the hotel maintains a strict non-smoking policy for all rooms.

Is there a security deposit required?

Yes, a refundable damage deposit of US $200 (approximately €171) is taken upon arrival via credit card and is returned in full within 7 days after check-out, pending inspection.

Are children or pets allowed?

Neither children or pets are permitted.

What about group bookings?

Booking more than five rooms may incur special conditions or additional charges.

Key information about the location

Our prime location places you in the heart of Polanco, just steps away from renowned boutique fitness studios, wellness spaces, and some of Mexico City’s best cafés and restaurants.

The area is safe, walkable, and perfectly connected to Chapultepec and the city’s cultural highlights.


Email Us

If you have any specific questions, feel free to reach out! One of our team members will be happy to help you personally.